Liars. Pure and simple. Not only were we told they wouldn't honor the full refund, they charged us a "restocking fee". Don't believe anything they tell you regarding warranties or refunds!
Feeling ripped off!! The salesman was misleading about their 100% satisfaction policy. After arguing with him, he agreed to a partial refund and said the owner would contact us...haven't heard a word from them. We purchased our a new one from Denver Mattress where they DO have a 100% satisfaction guaranty, if you don't like it bring it back with no questions asked for a FULL refund. If you want honesty and integrity, you won't find it at Medford Mattress:(
This place has been more than just a pleasure from the in store purchase to the two guys who delivered, they are ALL a bunch of very nice people. I would highly recommend! Professionals, all of them truly a pleasure, oh and the bed, Talalay, need I say more. The price was well below anything I could find on line and truly the best! Thanks to all of you downtown. We will come back if we ever need a new bed, thanks to all especially the delivery guys your the best!
Best customer service and prices in the valley. I've purchased beds for my home, and my furnished Rentals for years. I used to shop around, but always ended up buying from this company.
Love my mattress I purchased here
Medford Mattress is a US Lodging based in Medford, Oregon. Medford Mattress is located at 301 S Front St, Medford, OR 97501, USA.
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