Nice place but terrible customer service, took my large husky mix there about a year ago and had told Dawn he was very scared of blow dryers, she said they put cotton balls in dogs ears and not to worry about it, I tried explaining how scared he got but she said he would be fine, they would deal with it, long story short, she called me telling me to pick him up because he was out of control while trying to blow dry his hair and they couldn't handle him, when I picked him up he was very scared. My observation was the following, owner and staff at the time didnt seem genuinely caring for the animals, my dog is very sensitive and with a little tender care and taking a little more time to dry him would have worked but she even said they did not have the time to deal with him, yet I had to pay about the full amount for just a shampoo almost $60, exactly what I used to pay at petsmart for much more than just a shampoo! I realize she is running a business but a little compassion would have resulted in a loyal long term customer.
Absolutely wonderful. Very nice and Mindy came out tail wagging so i know she recieved great treatment. I would definitely recommend this groomer and i will be going back.
Love this place - seriously - I think it's the best grooming our dog has ever had. His fur was gorgeous...his nails trimmed perfectly...and he wasn't in the least bit stressed when we picked him up which means he had a good time too.
Dawn has been grooming my standard poodles for several years. She has them looking amazing, people are always asking me about my groomer. She gets the dogs done in a very timely manner. No long waits in the cages. She is always on time. But the most important thing for me is the dogs love going there. I've had other groomers in the past that I've had to drag them into. Not so with Dawn...They are always happy to see her.
Terrible experience and worst customer service I've had at a groomer or almost anywhere. I took my pup in to get his glands squeezed when we first moved here and it went ok but seemed as though they may not even know how to actually squeeze glands. Then when I call to make a follow up they simply reject me for the same exact service from last time telling me they don't want to do that unless I book a full service. I understand from a business aspect changing services, however the complete rudeness and unwillingness to even help find somewhere to take our dog now was unbelievable and I would not suggest ever even walking in this place.
I highly recommend this place! We just moved to Medford so I planned to try multiple grooming salons until I found the perfect one, I don't need to look any further.
Just Great Grooming is a US Store based in Medford, Oregon. Just Great Grooming is located at 815 N Central Ave Ste F, Medford, OR 97501, USA.
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