Overall experience at Medford Rehab was extremely positive. Staff was professional and caring, attentive to the needs of patient and family. The facility is not modern or fancy but adequate. Food was surprisingly better than typical institutional food and the kitchen manager and nutritionist did their best to accommodate personal taste and preferences. The Physical Therapist, Occupational Therapist and Speech Therapist were all outstanding in their attention to safety and helping meet personal goals without overdoing physical exertion. Nursing staff - in particular, Jennifer, Tiffany, Diana and Debra - made sure meds were on time and immediately checked with the doctor when changes were requested by the patient. CNA staff - most especially Adam, Pablo, Sara, Chrystal and Mindy - made all the difference in the stay at Medford Rehab, going beyond the expected norm to make the patient comfortable and safe. The only complaint is that some shifts seemed to be understaffed and thus response time to call button was sometimes delayed. If we needed another stay in rehab or nursing home, we would choose Medford Rehab.
My mother in law was there for 5 weeks. The care was just plain awful. I was embarrassed by how poorly they take care of the residents. They only changed the bedsheets twice in 5 weeks, often left the residents to wait 45 minutes to an hour to go to the bathroom. The staff lost almost all of her clothes, did not recognize she had come down with a sinus infection, lied about calling her doctors on 2 occasions, lost all of her prescriptions, and after I called twice to see if she was ready to be released and was cleared, they then tried to say her doctor said no. We called her doctor to verify and they verified that they had never been contacted. Do not ever let your loved one stay at this place. They should be investigated!
Medford Rehabilitation And Healthcare Center is a US Hospital based in Medford, Oregon. Medford Rehabilitation And Healthcare Center is located at 625 Stevens St, Medford, OR 97504, USA.
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