I need to be clear... Having worked in retail it takes A LOT to make me frustrated enough to write a poor review, but at this place the issue is the most misleading prices I've ever seen.
Anyway, just a quick tip for anyone thinking that this is the right place to buy a phone case, just remember that their "flagship" case lands them a nearly 300% profit that YOU pay for.
The final straw was when the employee pitched their "best" case, the Zizo Bolt Case, for my phone. He gushed that is was a direct competitor to the Otterbox and that it was normally an $80 case, but he could sell it to me today for $50. He even offered to throw in a tempered glass screen protector for free! So... Here's the issue with that... Those cases are ACTUALLY sold for $59.99 DIRECTLY FROM THE COMPANY THAT MAKES THEM! Plus, factor in that they're on sale for $34.99 at the moment, AND you can buy them on Amazon for $17.99 on an even better sale. Yeah, they're only $18 on Amazon. The real kicker? THEY COME WITH THE TEMPERED GLASS SCREEN PROTECTOR!!! This company takes them out of the packaging when they ship in so that they can "throw in a tempered glass screen protector" to make it seem like a great deal! They even talk about how the cases and screen protectors on Amazon are inferior to theirs simply because they're from Amazon.
The first issue is that the kiosk was open but left unattended by the employee who was in the food court instead of his post. The second issue was that this employee was wearing his uniform FROM A DIFFERENT JOB... Thus representing that this company is associated with the other company, which also sells cell phone accessories, making it a direct conflict of interest for either of these companies. The third issue is that this employee had very recently smoked a lot of pot, and he reeked of it. I know it's legal in Oregon, but this was a public venue full of families and I found it inappropriate.
When confronted by this, the employee admitted that the Manager sets the pricing, and that he has no idea what the cases are actually worth. He then tried to blow off Amazon by saying that "well, Prime costs, like, $100 a month and not everyone can afford that"... It's $99 PER YEAR, which is around $8 a month.
Custom Cellular is a US Electronics Store based in Medford, Oregon. Custom Cellular is located at 1600 N Riverside Ave, Medford, OR 97501, USA.
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