When I used their on-line comment service to describe my issue and ask for some guidance, all I got in response was a .pdf of my service invoice. No apology or further assistance.
My boyfriend, a long-time well-educated Mac user, tried to talk me out of going to Connecting Point due to his multiple disappointments in their service, knowledge and customer care over the years. I have another friend who was completely hosed on a laptop she purchased from them a few years back and did not support me purchasing from them. I wish I had listened. I should have spent my dollars elsewhere.
Apple was doing a promo this summer when I bought my computer where if you purchased certain products directly from Apple (read: full boat retail), you get a $50.00 gift card to Apple/itunes etc. Well, Connecting Point (also selling at full boat retail) decided it'd be wise to do the same thing. But, their $50 was only good for 90 days, at their store. I moved away for school before I even got the card in the mail and have been gone since at school where there is no Connecting Point, and the card expired. I went in yesterday since I'm home on break, to see if there was any way they would still honor it. No. Not even a chance. He was slightly apologetic but with zero interest in trying to retain me as a customer.
ZERO STARS! Took my macbook pro in on Wednesday the 4th for a broken charging port. They took a deposit and said it would be ready Thursday by noon. Thursday they never called. I called to check on it and was told they broke the LED screen. I needed to get out of town that day but couldn't go without my computer. I was stuck until they finally fixed it at 5:00 Friday so I was stuck here for the weekend. I was still made to pay the rest of the cost after they delayed me 2 days! Don't trust them.
Customer service is great. Knowledgeable staff. Avi is a great PC tech. Recommend anyone with Apple or PC Devices to go here!
I think that because they the only game in the region, it has made them pretty self-important. That's definitely the feeling I have from them. I will no longer spend my dollars at Connecting Point. Such a bummer. I really want to support our local businesses. I cannot justify it though when the customer care, loyalty or desire to reach out, does not exist.
I am a big believer in shopping local. I wish I would have resisted the urge a few months ago when I decided to purchase $2,700.00 in Mac-ware from Connecting Point rather than buying online or going to Portland. The initial transaction of buying the products didn't have any "big" issues, just a minor one (I was not told I would need an adapter to connect my new model MacBook Air to the slightly older version of the 27" Thunderbolt display, so had to go to Portland to get the adapter after setting up my system). Everything pretty much went okay and they agreed to take my American Express card, which normally they don't like to do because it costs them more for the transaction fee. I get that. It was nice of them to take it. That's about all I can say for the positive side of it.
I brought in my MacBook Pro for repairs: the technician listened to the symptoms I described, but wrote down what he wanted to hear. I didn't feel confident when I left that they really understood the problem. Two weeks after getting my machine back, the same problem started happening. Now I am in China and have to travel 1hr 45min by train to the nearest Apple store.
It is a real bummer that this store is the only authorized Apple service center in S. Oregon. In the future I will see my computer issues as a good excuse for a road trip to Portland, and take my business up there.
I'm not an idiot. I realize $50, in the grand scheme of life is not a big deal, but when you're full time law student on an extremely limited budget, $50 IS a big deal. Sure, I'm not going to starve or anything since I can't use my gift card but the lack of logic in it even having an expiration date or them not being willing to even negotiate with me is ridiculous. I'd love to know what their profit margin is on selling Apple full retail. I'm pretty certain that $50, wouldn't even be felt.
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Connecting Point Computer Centers is a US Electronics Store based in Medford, Oregon. Connecting Point Computer Centers is located at 1251 E McAndrews Rd Suite 114, Medford, OR 97504, USA.
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