First, they should not have told me my insurance was going to cover everything if they did not know that to be true.
The experience itself wasn't awful, but what I had to pay was outrageous.
Horrible customer service! The guy who works here he's really rude !!! Seat here about an hour and he take care of everybody but he kept ignoring me . DO NOT recommend this place at all !!!
The $250 doesn't even include glasses, because I got those somewhere else.
I was sure that my problem would be ignored, but I was wrong. The two young ladies at the front desk checked my glasses after I had a problem with a lens. They referred me to Brad the lens tech in the back. Brad examined my lens, saw a possible issue and ordered a new lens! They had every opportunity to take the easy way out on this issue but they totally took care of me. As long as they carry glasses that I like, I see no reason to go anywhere else.
When I scheduled the eye appointment I asked if they took my insurance and if they knew if it was going to be covered.
My insurance company said that that is an abnormally large fee for a simple eye exam.
Save yourself money and confusion, go somewhere else.
They told me that my insurance would pay for the appointment, so I didn't think to look any further into that and scheduled with them.
Wait time was absolutely ridiculous. I scheduled an eye exam and waited over an hour past my scheduled appointment and ended up leaving. Workers honestly have a smartass vibe and they treat you like you're stupid when you just want to know as much as possible about your exam or getting glasses. There's only one doctor that actually does eye exams, otherwise I wouldn't see any other reason of why it takes so damn long and there's nobody else qualified enough to do a simple eye exam so they just sit on their asses while everyone else is waiting. I wouldn't come unless you're desperate for an appointment for the weekend otherwise save your sanity because this place sucks.
Vision works is fine to get glasses from but the eye doctor inside vision works is horrible. The billing manager is very rude and treats people like they are stupid. The doctors do not explain conditions that you end up being charged for. The only reason I gave them 1 star is because there isn't a no star option. What ever you do stay away from this office unless you want charges you didn't know about on your bill, and incomplete diagnosis. Also it was almost a year before the I found out about the charge.
five months after my appointment I received a bill for $180.
Second, they should have billed me right after the appointment, instead of waiting five months.
Turns out the total charge was $250, and my insurance paid part of it.
Visionworks Rogue Valley Mall is a US Health facility based in Medford, Oregon. Visionworks Rogue Valley Mall is located at 1600 N Riverside Ave, Medford, OR 97501, USA.
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