I had great service, timely delivery and the glasses (both reading and transitional) fit comfortably and lenses clear & accurate. I have had the glasses for 2 months without scratches.
Depends who you talk with, can be treated with competent customer service -thanks, i am happy to have her help, or, after she left, i found it comical to be receiving a most unusually demeaning, dead-ending, hard-to-believe lack of service, i forgive her, didnt order
I read all of the bad reviews and felt compelled to add my review. The optometrist, Dr. Hunt, was lovely and very thorough the office staff was efficient and extremely helpful. Then came the picking of the frames and getting help ordering my new glasses. The frames I had picked out were returned to the shelf as they were unsuitable to the prescription and how they sat on the bridge of my nose. The young man who helped me, Nino, wound up picking my frames and they were exactly right. I'll get my glasses in a week and unless the lenses are really messed up my review is 5 star. Excellent service from a knowledgeable staff.
I have been getting glasses at Costco for several years. The last two pair of glasses I got have been poor quality. First one the lenses did not fit the frame and you could see space between the lenses and the frame which made them pop out when cleaning. The second the bifocal lines was so far off they had to twist the frame out of shape to get close the way it should be. I was told that there is no returns and I am stuck with what I got. This is the last time I will buy glasses from Costco optical.
The pair of glasses I got had a pretty bad prescription and I didn't know that for a day or so.and of course you can't bring them back so I went in to get another exam and the doctor was angry with me saying "I didn't know you wanted to see up close too you should have told me that". He never mentioned that I would only be able to see distance. I'm stuck with the glasses, can't afford a new pair.
Costco Vision Center is a US Health facility based in Medford, Oregon. Costco Vision Center is located at 3639 Crater Lake Hwy, Medford, OR 97504, USA.
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