We loved Dr. Gallen, but once he switched to Asante it has been impossible to get an appointment. My husband has been trying to get in since August; this is now October. His PCP sent referrals over FIVE TIMES, and my husband had to hand carry records over just to help things along. No luck! All we get is excuses, not an appointment. Meanwhile my husband got sicker and sicker and couldn't work. No one there gave a damn. No help from front office (multiple calls), referral coordinator. I even left a message for the practice manager and received no call back. We have great insurance. We finally found a doctor last week with a compassionate, professional staff, THANK GOD. But seriously???? I have never had to witness such redtape foolishness in my life! It's sad. Dr. Galen is great. His office staff either is incompetent or is so bogged down by process they can't serve their patients.
Dr. Gallen and his office are amazing, my PCP sent a referral to them and with in a week they had contacted me to schedule an appointment. I used to work in a specialty office and it was a miracle if we processed your referral within 2-3 weeks. The office staff was super kind and knowledgeable. They are scheduling out a little bit, but again coming from a specialty office its understandable. I did contact a couple of the other local endocrinology offices and IF they are accepting new patients they are booking out 3-4 months further than Dr. Gallen's office.
with pleasure good drs.
Asante Physician Partners Endocrinology Dr John T Gallen Md is a US Doctor based in Medford, Oregon. Asante Physician Partners Endocrinology Dr John T Gallen Md is located at 555 Black Oak Dr #400, Medford, OR 97504, USA.
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