Great experience!
Beware! There is a scam going at the Hertz Rental Car at the Rogue River Airport in Medford, OR. It goes like this: I arrived at the rental car counter and the clerk had my paperwork ready to include an inspection already done on the car I was assigned. She noted some damage on the rear bumper and had marked that on the diagram. She told me it would not affect the driving of the car but if I would like to confirm it to please take a look. I went out and looked at the damage on the bumper and there was a small cut in the center. When I returned to accept the vehicle the damage was marked with a small squiggle in the center of the bumper. I signed the rental forms and took the car. When I returned the car, the company claimed the sqiggle mark was an “S” that stood for scratches and the cut was damage I caused and was therefore responsible for. Huh? They refused to discuss it further and turned it over to their claims company for processing. Yes, I should have looked at the code indicating “S” for scratches and made her change it to the appropriate damage. That is my mistake. I trusted the clerk to have recorded the damage correctly; the damage marking was in the correct location on the diagram. It was just not coded correctly. After protesting to the local company and the claims company, I was still held liable for approximately $850 in damage and another $400 for administration and processing. Beware of this company! I will never rent from them again.
Very unhappy customer. Everything it's wrong with this location. Terrible car selection. Bad customer service I will never rent from this place again.
Hertz-Medford had become my go to auto rental company. The staff have been nothing but great to me! However, a recent situation has caused me to not feel so strongly about the company itself.
I was involved in an accident with a Medford Hertz car. The Medford counter folk were excellent! However, Hertz (TSA Inc) had turned over the administration of the accident to a bulldog company called PurCo. Mind you that my insurance company had paid for the collision, and further discussions between Hertz and the insurance company were need to address all the extortion claims from PurCo. I did a BBB check on this PurCo firm and they have received repeated complaints from consumers. My issue is, if Hertz is using a company that has no BBB rating with multiple complains, should I be doing business with Hertz?
Reserved a camry. I get there and all they have are suvs. Thanks hertz for wasting my time.
Hertz is a US Car Rental based in Medford, Oregon. Hertz is located at 1000 Terminal Loop Rd #112, Medford, OR 97504, USA.
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