Friendly quick service. Got the supplies I needed and was out in 10 minutes. Thanks for the great tips!
The staff is friendly enough but the management is a mess. Getting customer service is difficult as you get transferred several times and you keep having to explain what your question or issue is. The parking lot is always full or blocked by vehicles, the storage units are hard to get to and you have to maneuver quite a bit to get in or out, getting a large vehicle back there is a nightmare.
The employees were more kind than the general manager. Clean establishment, must have been a busy day, no employees in the store for a bit.
I'm a frequent flyer at N Pacific, renting a trailer or a truck almost weekly. It's not the employees' fault that there are long waits sometimes. Because I'm familiar with their system I can get in and out in less than 10 minutes IF there are no first-time renters ahead of me. If you do your research, and do the advance check-in thing, and know exactly what you want before you go in, you can get in and out in 10 minutes, too. My only complaint with UHaul is the difficulty in contacting the location by phone. Calls automatically roll over to an answering service in another state, and they absolutely will not transfer callers to the local office. Very frustrating.
On June 1, I reserved a 26' truck online for a June 17 move. I reserved the usual email confirmation, all looked good. About a week later I went in to the office to buy boxes and while there, confirmed my reservation, all looked good, 26' truck reserved for the 17th. I showed up on the 17th to pick up the truck and was told I had reserved 17' truck. I said no, it was 26' and that I had confirmed it. The clerk asked if I had reserved online, I said yes. His implication was that I had made an error. He checked to see if he had any other trucks and said he did not. We had no choice but to take the 17' truck. When I got home, I found my email confirmation that did indeed say 26'. I called back and was put through to the manager. I believe her name was Lindsay. I told her I had a large house to move and needed the 26' I had reserved. She told me she did not have one for me. (We checked on the website and it said there still was a 26' truck available at that site.) She offered to give me a second day for free, which did me no good as I only had movers for Saturday and needed to be out of my rental. I explained that it didn't help, she basically told me that she had given me a truck to do our move, what was I complaining about (not exact words, but definitely implied by tone of voice). Because of U-Haul pulling a bait-and-switch with us, our movers had to take extra trips, costing us more money; they did not finish the move for us as they would have with the larger truck; we had to pay for extra mileage and gas; we did not get our of our rental on time, costing us more money as well. The entire experience was unacceptable. We will not be using U-Haul in the future.
The corporate-owned N. Pacific location is the best UHaul in the Rogue Valley. All the other locations are franchises and it's hit or miss. I've been to most of them and I cannot recommend any of them.
U Haul Moving Storage Of Rogue Valley is a US Moving Company based in Medford, Oregon. U Haul Moving Storage Of Rogue Valley is located at 2410 N Pacific Hwy, Medford, OR 97501, USA.
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