The only outdoor store around that is friendly to those who love wild animals, not those who kill them. Wonderful.
I have been an REI member for more than 20 years. REI has been my go to outdoors product shop both online and in the many places I lived across the US. I am fine paying more at REI than competitors because I respect that quality staff costs money to attract and develop. My experience at this store has been spotty, but generally disappointing. The problem comes down to lack of concern for the customer. The biggest disappointment was buying a hiking shoe. The fitting started well until an older couple came who were clearly a higher priority than me for the staff member who ignored me for the next 20 minutes. I ended up settling for what I bought and left disappointed. I read a few other negative shoe buying experiences and my experience is inline with a problem at this store. My advice to the staff at this store is do not be complacent and give customers genuine care that REI as an organization had staked its reputation and price point on.
I love REI, have been a member and good customer for a long time, but this is my least favorite store. It is my least favorite because the staff is often not friendly or helpful. I often feel invisible when I go in this store. The staff never speaks or acknowledges me unless I hunt one of them down and ask a question. I have shopped this store 6-8 times and can think of only one positive encounter with the staff. I prefer to shop at REI online or at the Bend or Tigard, OR stores.
Dallas was great helping me get my Fitbit all set up.
Love REI. Good gear. Prices are reasonable and if you can find something you want to buy on sale they can be awesome. Great return policy. Staff is always friendly.
Rei is a US Bicycle Store based in Medford, Oregon. Rei is located at 85 Rossanley Dr, Medford, OR 97501, USA.
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